Privacy Policy

Last Updated: December 15, 2024

1. Introduction

Pet Home (Beijing) Technology Co., Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, website, and services. This policy applies to all users worldwide and complies with GDPR, CCPA, COPPA, and app store policies.

2. Information We Collect

2.1 Personal Information

  • Name, email address, phone number
  • Pet information (type, breed, age, health records)
  • Location data (with your consent)
  • Payment information (processed securely)
  • Device information (device ID, operating system, app version)
  • Usage data and analytics

2.2 Automatically Collected Information

  • Device identifiers
  • Advertising IDs (for ad personalization)
  • App usage statistics
  • Crash reports and performance data
  • Cookies and similar tracking technologies

3. How We Use Your Information

  • Provide and improve our services
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Personalize and improve your experience
  • Display targeted advertisements
  • Comply with legal obligations

4. Advertising and Third-Party Services

We integrate with various advertising networks to monetize our free services. These ad networks may collect and use device identifiers and usage data for personalized advertising.

4.1 Advertising Partners

We work with the following advertising platforms:

  • Google AdMob - Google's mobile advertising platform
  • Facebook Audience Network - Facebook's mobile ad network
  • AppLovin - Mobile advertising and monetization
  • Unity Ads - Game and app advertising platform
  • ironSource - Mobile app monetization and analytics
  • Vungle - In-app video advertising
  • Chartboost - Mobile game advertising
  • AdColony - Mobile video advertising
  • MoPub (Twitter) - Mobile ad mediation platform
  • InMobi - Global mobile advertising
  • Pangle (ByteDance) - Mobile video ad platform
  • Amazon Ads - Mobile advertising services
  • Ogury - Mobile data and advertising
  • Mintegral - Global mobile advertising platform
  • Appnext - Mobile app discovery and advertising
  • Smaato - Global mobile advertising
  • AdButler - Advertising automation
  • Centrowave - Mobile ad platform
  • CrossInstall - Mobile app marketing
  • Liftoff - Mobile app acquisition and retargeting

Each advertising partner has its own privacy policy. We encourage you to review their policies.

4.2 Types of Ads We Display

  • Splash Ads: Full-screen advertisements displayed when the app launches
  • Rewarded/Ads: Video advertisements that users can watch to receive rewards (coins, extra features, etc.)
  • Interstitial Ads: Full-screen advertisements displayed between content or during transitions
  • Banner Ads: Rectangular advertisements displayed at the top or bottom of the screen
  • Native Ads: Advertisements that match the form and function of the app interface
  • Rewarded Interstitial Ads: Premium interstitial ads with optional rewards

4.3 Ad Personalization

To provide personalized ads, our advertising partners may use:

  • Device information and identifiers
  • App usage and browsing history
  • Location data (with consent)
  • Age and gender (if provided)
  • Interests and preferences inferred from usage

You can opt out of personalized advertising in your device settings or through the app settings.

5. Data Sharing and Disclosure

We may share your information with:

  • Service providers (hosting, analytics, payment processing)
  • Advertising partners (for ad delivery and measurement)
  • Legal authorities (when required by law)
  • Business partners (with your consent)

6. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Data is securely deleted when no longer needed.

7. Security Measures

We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits to protect your data.

8. Your Rights

8.1 General Rights (All Users)

  • Access your personal data
  • Correct inaccurate data
  • Delete your data ("Right to be Forgotten")
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

8.2 GDPR Rights (European Users)

If you are in the European Economic Area, you have additional rights under GDPR:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision-making
  • Right to lodge a complaint with a supervisory authority

8.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under CCPA:

  • Right to know what personal information is collected
  • Right to know how personal information is used
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination

We do not sell personal information. Our advertising partners may be considered "sharing" under CCPA.

8.4 COPPA Rights (Children Under 13)

We do not knowingly collect personal information from children under 13. Our apps are not directed to children under 13. If you believe we have collected data from a child under 13, please contact us immediately.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, including China. Such transfers comply with applicable data protection laws, including Standard Contractual Clauses and adequacy decisions.

10. App Store Compliance

10.1 Google Play Requirements

Our apps comply with Google Play's Developer Program Policies, including:

  • Truthful and accurate app listings
  • Appropriate ad implementation
  • Family-friendly content policies
  • Data safety form requirements
  • Advertiser ID usage disclosure

10.2 Apple App Store Requirements

Our apps comply with Apple's App Store Review Guidelines, including:

  • Accurate metadata and descriptions
  • Appropriate advertising implementations
  • Privacy nutrition labels requirements
  • App Tracking Transparency compliance
  • Children's category requirements (if applicable)

11. Cookie Policy

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze app usage
  • Deliver personalized content and ads
  • Measure ad effectiveness

You can control cookies through your device settings or browser options.

12. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or by posting the updated policy on our website.

14. Contact Us

For privacy-related questions or to exercise your rights:

  • Email: support@chongwuzhijiabj.com
  • Address: Room 407-3788, Shilibao Town Government Office Building, No. 67 Xidaqiao Road, Miyun District, Beijing, 100000, CN